Frequently Asked Questions

Are your products authentic?

Yes. We buy through authorised distributors and importers, and every batch is recorded against its supplier and import documentation. You can see the batch and expiry information for the stock you are being sold on each product page.

How do I know a product has not expired?

Our system will not sell a batch that is expired, or that expires within 30 days. This is enforced automatically at checkout — it is not something a staff member has to remember.

Do you deliver outside Dhaka?

Yes, nationwide, usually within 3–6 working days.

Is cash on delivery available?

Yes, everywhere we deliver. Orders above ৳5,000 or from new customers may need a quick confirmation call or an OTP first.

Can I return an opened product?

Only if it is faulty, damaged or was expired on arrival. Opened cosmetics that touch the skin directly cannot be resold for hygiene reasons.

Which payment methods do you accept?

bKash and cash on delivery. Bank transfer and manual mobile payment are available on request.

Do you have a physical store?

Not yet. We are online only, which is part of how we keep prices lower than counter retail.